Customer Comments

We would like to show our great appreciation to Hijaz Travel for all their help, which, with the grace of Allah, enabled us this year to complete our Hajj with an extraordinary sense of fulfilment.
We found them to be very professional, transparent and totally dedicated to providing support at all stages. The services they provided not only addressed collective needs but also went further to meet individual needs. We have heard from other Hajjis and we ourselves have experienced many examples of that, often going above and beyond their call of duty. One example is that we needed to break away from the group to return to London early – the day after the Hajj finished. They, in particular brother Tofayel and brother Maqsood dealt with it very non-judgemental, professionally and in a sympathetic way. They not only went out of their way to get an earlier flight for us and arranged for our transport and passport collection at the airport, but remained constantly in contact until we boarded the plane well after midnight. We strongly believe that most other Hajj operators would not have the ability or inclination to assist individuals that way.
We would make some suggestions for Hijaz Travels to consider in order to enhance their high standard of service even further. Firstly they should have at least one British trained first aider among the staff. Secondly as they continue to grow and have a large number of female clients, in the long run consider employing a female guide/leader.
We pray to Allah to highly reward everyone connected with Hijaz Travel for their good deeds in working tirelessly. Helping us and others so actively in fulfilling our religious obligations. We further pray that Allah to give them toufiq to serve Hajj pilgrims for many years to come.

Alhamdulillah and first of all very grateful to Allah that given towfiq me and my wife perform Hajj this year via Hijaz travels. Provided great and accurate service as they promised. Step to step guide by renown Sheikh was amazingly helpful and the continuous support from the agency directors and staff praiseworthy. I am very satisfied on Hijaz travels and may Allah give them towfiq to provide great and satisfactory service to pilgrims every year.

Alhamdulillah, I’m very glad to complete my hajj with Hijaz Travel. They were very supportive nd the service was phenomenal. It really made my hajj journey a breeze. The people are amazing. The whole experience was very smooth and I had no problems. I definitely recommend Hijaz Travel and will definitely be using them again inshallah. JazakAllah for the best service ever.

Alhamdullilah…
I chose to go Hajj with Hijaz Travel based on a recommendation from a friend who went on Hajj (him and his wife) with the group last year (2017). Straight away my friend put my mind at ease by saying “hand on heart brother, you will have no problems or issues AT ALL with Hijaz!”. I chose the non-shifting 19 day 5* package and was I impressed. From the moment we landed at Jeddah, everything went so smoothly and accordingly to plan and in some cases better than what was expected. The Hijaz Team that accompanied us from the UK and the Team they had in place in Saudi were totally professional and handled everything. My special thanks to Maqsood Bhai and Thufayel Bhai who went above and beyond in making sure everyone knew what they were doing at each step of the way by answering lots of questions. Both hotels were fantastic and within 5 minutes walk into the Haram Shareef / Masjid Nabawi, food was too much to choose from with buffets for breakfast and dinner and lunch was also provided complimentary which was a nice bonus. My only recommendation would be to allow sufficient time for the Ziyaraat of both places and maybe include a visit to Jannat al Maula (Makkah) in the package? Often it felt a bit rushed and so this could be looked into for all future trips. All in all, this was a wonderful spiritual journey for me that Allah (SWT) allowed me to complete through Hijaz. May Allah (SWT) Bless everyone involved in Hijaz for all the efforts and sacrifice, Ameen. This is not the last they will hear from me! Insha Allah I am already thinking of going Umrah with family soon and will obviously choose Hijaz.

Mashallah Hajaz done an excellent job serving hajis in Saudi. No Hajj agency can be perfect during Hajj time due to high attendance . They put their best effort to provide best service . Food was excellent I have to say .