If you've chosen an e-ticket, your booking is stored electronically. All you need is your reference number, which we'll send you immediately by email once you have completed your booking.

E-ticketing (electronic tickets) is a 'ticket-less' way to book flights. Once you've made your booking, it's stored electronically in the airline reservation system. To avoid paper ticket charges, we advise that you choose an e-ticket where one is available. When you check in at the airport, just show the airline your identification (the credit card used at booking or your passport) and give them your booking reference number and they'll issue you with a boarding card. You must have the form of identification that you selected during the booking process when you check in. If you book a multi-stop journey where one leg of the flight is on an airline that doesn’t yet process e-tickets, you’ll be issued with paper tickets for the entire trip. If you lose your original e-ticket confirmation email, please call our London Sales Centre on 020 8514 1816 as soon as possible and they will re-issue your confirmation.

So that we can offer you the best deals on your flights, many of the tickets we sell have restrictions. In other words, the cheaper the fare, the more restrictive the flight. If changes are allowed, the extent to which you can change and how much extra will be payable, is dependent upon fare availability on the new dates/flights. If you have already booked your flights and need to check the change rules and cancellation details, please have your booking reference ready and contact our Sales Centre on 020 8514 1816 (Monday to Friday 09:00 - 18:00 and Saturday 10:00 - 14:00), who will be able to advise you and make any possible changes. If you're outside the UK please call us on

+44 020 8514 1816 

Please note: Administrative charges - If you need to modify or cancel your travel arrangements (including changes to travelers details), Flight Ticket Reservation Travel reserves the right to charge GBP50.00 per ticket to cover the incurred administrative costs.

Yes, E-ticket bookings may be made by anyone as long as they are the passenger and have a valid credit/debit card as their form of payment as we can only deliver paper tickets to UK addresses. At Hijaz Travels we accept the following payment methods: Visa, MasterCard, American Express, Switch/Maestro, Solo or Visa Electron and Delta. We are able to accept payment cards issued in the UK, and American Express issued worldwide. However, we cannot post tickets or validate e-tickets outside the UK so if you are booking from outside the UK, you must provide a UK address or have the use of a friend’s/colleague’s/relative’s UK address and payment method will be a bank transfer only. Please be aware that all our flight prices are quoted in GBP (Great British Pounds - £ - Sterling). To check GBP against another currency please click here for a free web based currency converter.

In some instances, there are additional charges on certain flights and delivery. We will always let you know before you book what additional charges you need to pay (if any at all). The charges are as follows:

Transaction charges: Some flights may be subject to an additional transaction charges. The total flight price will include this amount.

Ticket & delivery charges: Depending on your flight and how soon you want to travel, you'll be given one, several or all of the following ticket delivery options on the delivery details page: by post, by express delivery or an e-ticket. We always recommend that you choose an e-ticket as the delivery method for your tickets (where available) - it's free, quick and easy. If an e-ticket is available and you choose to take a paper ticket (by post or express delivery) instead of an e-ticket, you may have to pay an additional delivery charge. PTC currently charges £30.00 per paper ticket, but there may be an additional charge depending on the airline you fly with. If you receive your ticket by Post, you may also have to pay an additional postage and packaging charge of £3.00 per booking.

Refunds, changes and cancellations: There's a £50.00 admin fee per ticket, for all changes, cancellations and refunds made to your flight booking(s).

Credit card fee: There's a credit card fee of 3% on the total cost of your booking, however there is no charge for debit card payments. Unfortunately, your credit card company can't refund this fee if you cancel or amend your booking. Administration fee:

A £15.00 administration fee will be charged for charter tickets collected at the airport, if booked within 24 hours of departure.

If you have a paper ticket for your flight, the baggage allowance will be displayed on the bottom right corner of your ticket. If you have an e-ticket, please check with your airline. Should you require further information, please contact the specific airlines.

Hijaz Travels does not accept 3rd party payment from the card (debit or credit). Cardholders must be one of the passengers. Incase of third party payment, you need to pay as cash in the bank.

You can contact us on our main no. or can send us an e-mail.

A confirmation email with details of your booking will be sent to the email address you provided on the Passenger details page (if booking VIA e-mail) or by the Agent you correspond. The email will contain your booking reference(s) and itinerary. This is your receipt of payment and your contract with Hijaz Travels. Please print your confirmation email, as you will be required to present your booking reference numbers at the airport.

Many airlines insist that passengers reconfirm flights 72 hours prior to the day of departure. Hijaz Travels also recommends that our customers reconfirm inbound flights as failure to do so could result in cancellation by the airline. Please contact our Sales Centre on +44 (0) 20 8514 1816, Monday to Friday 09:00 - 18:30 and Saturday 10:00 - 14:00 and we can contact the airline on your behalf.

Any Passenger whose flight is cancelled, shall have the choice of either: Re-routing, under comparable transport conditions, to the final destination of the ticket presented at check-in at the earliest opportunity or at a later date at the passenger’s convenience, subject to availability of seats; or A refund payable to the person who purchased the ticket(refund under the airline’s policy). This refund applies to only that part or parts of the journey not flown, unless you can prove that the flown part(s) of the journey no longer serves any purpose in relation to your travel plans. Where relevant, the airline must also provide a return flight to the first point of departure at the earliest opportunity. Compensation for cancellation is payable in accordance with 2-4 below. Passengers are entitled to care in accordance with 5 below.

Under the EC Regulation, any passenger who holds a confirmed reservation with a valid ticket for a qualifying flight which is cancelled, is entitled to claim compensation except in the following cases: Where the cancellation is caused by extraordinary circumstances outside the relevant airline’s control; or if the passenger has been given at least 14 days advance notice of the cancellation; or if the passenger has not been given 14 days advance notice but has been offered another flight which: (if you are informed of the cancellation between 13 and 7 days before the scheduled time of departure) allows you to depart no more than 2 hours before the scheduled time of departure and to reach your final destination less than 4 hours after the scheduled time of arrival; or (if you are informed of the cancellation less than 7 days before the scheduled time of departure) allows you to depart no more than 1 hour before the scheduled time of departure and to reach your final destination less than 2 hours after the scheduled time of arrival.

To make a claim for compensation please contact Customer Relations department for the airline you were due to fly with. Claimants are normally required to supply their name and contact details, the names of other passengers being claimed for and their contact details, booking reference and details of the cancelled flight. Most airlines require that the person making the claim must be one of the passengers. Please note: most airlines will be unable to process your claim for compensation at the airport.

Almost all airlines offer three cabin classes; economy, business and first class and the chosen class of cabin are reflected in the price of the ticket. During recent times, some airlines have introduced a 4th class of cabin that sits somewhere between economy and business class. Virgin introduced Premium Economy with British Airways following with World Travelers Plus. Economy restricted usually the cheapest fare and is normally non-refundable and non-changeable. However, please check the fare rules associated with the flight you have selected. Premium Economy or World Travelers Plus This class offers a more affordable upgrade from Economy, offering bigger and wider seats than in Economy, with a headrest, a leg rest and a seat pitch of 38 inches. Fare rules may vary with this class of ticket, please check at time of booking. Business class, this ticket is changeable and refundable unless there are specific restrictions, and entitles you to a premium service on your flight. Seating is more spacious and comfortable than Economy. Business class may not be available on all flights. First class this ticket is changeable and refundable, and usually the most expensive fare. As it suggests, this is the best service available on flights with the most comfortable seating and benefits. Seating is nearest to the front of the plane, or on another level.

Hijaz Travels can’t book a ticket for an unaccompanied minor online. You have to contact one of our respective Agents to check the details in this regard. However a minor of 6 years cannot travel without an adult (18 years old). A minor is a person under the age of 18 years.

As soon as you realise you’ve made a mistake, please contact us by email or by calling our Sales centre on +44 (0) 20 8514 1816 Monday to Friday 09:00 - 18:00 and Saturday 10:00 - 14:00. It’s important that you let us know as soon as possible so that we can advise you of the fare rules and the possible costs to change/cancel the booking.

Yes, as long as you have a UK address and can pay with a UK registered credit card or debit card. Simply contact us VIA e-mail or Call us.

Easily – use the same contact method and give us details of your infant. You can also request infant food. The infant’s details will then be added to your (or the lead traveler’s) ticket. Airlines generally class an infant as being under the age of two for the duration of the trip i.e., on departure and return. To book a separate seat for your baby you must make the booking as though your baby is over two years old, then call or email us to make the change to your child's date of birth (this is also acceptable if your ticket is non changeable and non refundable. To book a sky cot or a bassinet for your baby please email us by clicking on the Email us tab above or call us on 020 8514 1816 after making your booking and we'll contact the airline for you.

Once your tickets have been issued, reviewed and are ready for delivery, we'll advise you by e-mail. If your chosen method of delivery is by First Class mail and you have not received your tickets 3 working days after booking, then you should contact us by email by calling our Sales Centre on +44 (0) 20 8514 1816 Monday to Friday 09:00 - 18:00 and Saturday 10:00 - 14:00, who will advise on the appropriate course of action.

If you lose your original confirmation email, Please contact us by clicking on the email us tab above or by contacting our call centre on +44 (0) 20 8514 1816 Monday to Friday 09:00 - 18:00 and Saturday 10:00 - 14:00 as soon as possible and they will re-issue your confirmation.

At Hijaz Travels we accept the following payment methods: Visa, MasterCard, American Express, Switch/Maestro, Solo or Visa Electron and Delta. We are able to accept payment cards issued in the UK, and American Express issued worldwide. However, we cannot post tickets or validate e-tickets outside the UK so if you are booking from outside the UK, you must provide a UK address or have the use of a friend’s/colleague’s/relative’s UK address and payment method will be a bank transfer only. Please be aware that all our flight prices are quoted in GBP (Great British Pounds - £ - Sterling). To check GBP against another currency please click here for a free web based currency converter.

All prepaid taxes are included in your ticket. Although some airports charge a local departure tax that can only be paid at the airport before you leave. There will usually be a booth near to the check in desks where you can pay in local currency. To find out if you'll need to pay a local departure tax on your way home, please check the relevant airport website before you travel.

If you have tIf you have to cancel a booking, let us know as soon as possible. Sometimes it's possible to get a refund on unused tickets - but unfortunately we can't guarantee this, especially in the case of Hijaz Travels offers. To find out whether your tickets can be refunded, please contact us with your booking reference and we'll let you know where you stand. When canceling, we will ask you to confirm your request by e-mail. Please note: If you need to modify or cancel your travel arrangements once you have booked, Hijaz Travels reserves the right to charge an £50.00 administration fee per ticket, in addition to any applicable charges applied by the airline. Email us or Phone us on 020 8514 1816 Monday to Friday 09:00 - 18:00 and Saturday 10:00 - 14:00. Outside the UK: +44 (0) 020 8514 1816. If you are holding paper tickets, and are eligible for refund, you will need to return them to us at:  Hijaz Travel Ltd. 86 Albert Road Ilford-Essex IG1 - 1HW

. If you have e-tickets, then our Sales Centre can action any applicable refund upon written instructions or telephone call to cancel. We'll then process the refund for you and send you an email letting you know how much will be credited to your card or the Account details you will be providing us.  Every refund is different and depends on the type of ticket and the airline you choose to fly with. We may have to refer your request to the airline for a refund authorization. If this is the case, please note that it could take up three months to receive authorization back from the airline in order to process a refund. Unfortunately, refunds cannot be paid until authorization has been received back from the airline.

In many cases you can change your delivery address, however, this will depend on whether your tickets have been processed and dispatched. As soon as you have completed the booking process, we begin processing your tickets. If your tickets have already been dispatched, we are unable to change the delivery address. Please note that tickets can only be issued to a UK address.

Usually a baby must be at least 48 hours old before we can accept him/her on a flight, but this can change depending on the airline. It is advisable to seek medical advice before traveling with a newborn baby. Similarly, the baby's mother can usually be accepted for travel from 48 hours after the birth of her baby subject to having delivered without any complications or surgery, again depending on the airline. However, this is also subject to approval for travel from her treating doctor. Your baby will require their own passport for any travel not wholly within the UK. All children, from new-born babies to the age of 15, must now have their own individual passport. Once they reach their 16th birthday they then become eligible for a standard 10 year passport.

One infant, less than 2 years old on the date of the return journey, may sit on a parent's lap on a charter flight. An administration fee will be charged (plus taxes if any).

Most airlines accept expectant mothers for travel provided they’re in a fit condition and not over the 34th week of pregnancy on the return sector of the flight. Many airlines, however, will require a doctor's certificate.

You should ensure that you take any medication required during the flight into the aircraft cabin with you. Airline cabin crew is unable to refrigerate medication for you, and if your drugs need to be kept cool, you are advised to carry them in a cool bag or vacuum flask. If in doubt it is advisable to consult your pharmacist.

Parents/guardians/travel companions are expected to administer treatment if required. If passengers have any doubts about their fitness to travel, they should contact their GP.In cases where fitness to travel is in doubt due to illness, hospitalization, injury or surgery, an IATA medical form should be completed by you and your doctor. This form should also be completed in cases where special services such as oxygen, stretcher or other medical equipment are required. If your hearing or sight is impaired a meet and greet service can be provided for passengers. Transport can also be provided to and from the airport terminal building if necessary. Please advise us at the time of booking and we'll be happy to assist you. At most airports in the UK, staff are available who are able to sign and/or finger spell. The World Health Organisation prohibits any airline from carrying a passenger suffering from an infectious disease whilst they are contagious. Infectivity periods vary from illness to illness and you should consult your GP for advice. Flying is restricted for 24 after being fitted with a plaster cast if your flight is of 2 hours or less. If the flight is longer, flying is normally restricted for 48 hours. Please consult with your GP or the hospital consultant. In normal circumstances the air in your middle ear and sinuses is able to enter and escape as it expands and contracts, without difficulty - causing the popping sensation you feel as the aircraft ascends or descends. If there is any blockage, such as may occur if you are suffering from sinusitis or an infection of the middle ear, (otitis media), severe pain or even perforation of the eardrum may result and you should not fly until it is resolved. There is no reason why someone with insulin dependant diabetes cannot fly as a passenger. For long haul flying, (particularly if crossing time zones), it may be sensible to discuss how you manage your insulin regime with your healthcare professional. Please consult your GP before you book if you are unsure whether you will be fit to travel or if you are worried about traveling with a particular ailment.

If you are on a special diet, please advise us at the time of booking so that we can check if this can be provided by the airline you wish to book your ticket with. Some requests for special dietary requirements can be organised when you book with us.

If you want the airport to provide a wheelchair or a motorised buggy to transport you from check-in to the boarding gate, please let us know at the time of booking your travel arrangements, or at least one day before you are due to travel. We will try our best to ensure that the airport provides this service for you.

If I am using a code share flight, will my order for a Special Meal be guaranteed? Answer Special Meal requests apply to all flights on an itinerary and the meal request will be sent through to the code share partner. However, we cannot make guarantees for fulfillment of requests.

Most airlines will allow you to take your own wheelchair or mobility aid on the flight, however, please let us know at the time of booking. We'll need to know the weight and measurements of the wheelchair to advise the airline well in advance of your journey. If you have a battery-powered wheelchair, you need to take certain safeguards before you travel. Please ask at the time of booking.

If you have a paper ticket for your flight, the baggage allowance will be displayed on the bottom right corner of your ticket. If you have an e-ticket, please check with your airline.

If you are flying on more than one airline to get to your destination and are checking baggage, ask the originating airline if your baggage can be checked through to your final destination and will they transfer your baggage to the next/other airline. If the airline doesn't offer this service, you'll have to claim your baggage from the originating airline and re-check it with the next/other airline each time you change airlines. If you need to make changes en-route due to cancellations or delays, you will need to take your ticket to the originating airline for assistance.

The following items should not be carried on to an aircraft. ·Explosive materials, munitions, fireworks or flares ·Gases (inflammable and toxic) such as camping gas and liquefied petroleum gas ·Inflammable liquid materials such as lighter fuel, paints and thinners ·Inflammable solid materials (such as matches) and other easily inflammable materials that tend towards self-inflammation, and materials that produce inflammable gases when placed in contact with water ·Oxidizing materials such as bleaching agent and peroxide ·Poisonous (toxic) materials and mortifiers ·Radioactive materials ·Irritants such as mercury, acids, alkali and battery acid ·Magnetic materials and various dangerous items as listed in the IATA Regulations on Dangerous Items.

Advance Passenger Information was originally introduced by the US authorities as a means of speeding up immigration procedures. On a voluntary basis airlines could supply passport information for passengers when their flights departed for the USA, thus enabling routine checks to be made before their arrival. Since the tragic events of September 11 2001, there has been additional focus upon providing information about airline passengers for security reasons. Now the law requires all airlines to collect Advance Passenger Information for all passengers before travel to or from the USA and certain other countries. Many other countries are in the process of introducing requirements for Advance Passenger Information. The airlines will provide each country’s Customs and Immigration Authorities with the relevant information required by them, however some governments require airlines to provide them with direct access to airline passenger bookings (PNRs) which may contain other passenger data. The information currently required by the US authorities and other governments can be collected by 'swiping' most passports through a reader at check-in. Because some of the new information cannot be obtained from the passport, collecting this additional information has the potential to make the airport check-in process much longer with a consequent adverse impact on queues. Adding Advance Passenger Information through Hijaz Travels will speed up check-in for flights. What happens to anyone refusing to provide Advance Passenger Information? All airlines are required to collect Advance Passenger Information for all online customers before travel to or from the USA and to a number of other countries. Failure to do so may result in the airline being fined for any missing or incorrect data. Online customers who refuse to supply Advance Passenger Information may not be allowed entry to these countries and therefore will not be accepted for travel by most airlines. Where can I enter my advanced passenger information? If you are traveling to a country that requires this information, Hijaz Travels will ask you to complete this information when you have completed your booking and arrive on the confirmation page. You will require all travelers’ passport information and if travelling to the US, the destination address. If you don’t have this information to hand, don’t worry,Hijaz Travels will send you an email confirmation containing a link where you can enter this data at anytime before your departure.